Use Case · IT Helpdesk
IT helpdesk lockers for laptop and device loaner programs
Loaner laptops are too important to gate on helpdesk hours and too expensive to lose. Lockers create a 24/7 self-service checkout with an audit trail every IT auditor will love.
For: IT helpdesks, instructional technology, and digital equity programs.
Workflow
How it runs on campus
SSO + policy
Student authenticates via campus SSO; system checks course enrollment, financial hold, or policy before allowing checkout.
Asset link
Compartment opens with a specific asset; tag scans on door close; asset is linked to the user in your CMDB.
Drop & sync
User returns into any door; software notifies IT and triggers reimaging workflow.
Overdue + hold
Overdue assets trigger registrar holds and notifications; replaceable via your asset policy.
KPIs Improved
What changes when this goes live
Avg checkout time
Asset loss rate
Helpdesk tickets / wk
After-hours availability
Frequently asked questions
See how this works on your campus.
Walk through this workflow with our team using your campus's actual volume and footprint.